Admin & Settings

Cancellation Policies

Settings → Cancellation Policies7 steps

The rules that decide, when a shift is cancelled, whether the participant is still charged and whether the worker is still paid. They are what turn a cancellation from an argument into a calculation.

Step by step

1
Open Settings and click Cancellation Policies.
2
Click New Policy.
3
Name it for the situation it covers — short notice, no show, provider cancellation.
4
Set the notice period that triggers it.
5
Set whether the participant is charged, and how much.
6
Set whether the worker is paid, and how much.
7
Save. The policy is then offered whenever somebody cancels a shift.

The screen

Cancellation Policies in Rostery — Cancellation Policies as it appears in Rostery.

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