Admin & Settings

AI Receptionist

/settings/ai-receptionist8 steps

A phone and chat receptionist that answers in your organisation’s voice, using what you tell it here. It also holds the keys for the services behind it — telephony, voice and the language models — so nothing has to be configured on a server.

Step by step

1
Open Settings, then AI Receptionist.
2
Check the Status at the top and read How it works.
3
Under Knowledge & Training, fill in the Business / Service Name, the Greeting callers hear, the Services you provide, Pricing information, Operating hours, Areas served, Languages and your Intake / referral process.
4
Use "Anything else the receptionist should know" for the things that do not fit a field. This is what stops it inventing an answer.
5
Under Telephony, enter the Twilio Account SID, Auth Token and Phone Number, and a Transfer Number for calls that should reach a person.
6
Under Voice, enter the ElevenLabs API Key and Voice ID, and the Groq, Deepgram and Anthropic keys.
7
Set the Voice Mode.
8
Click Save Changes. Copy the Webhook URL and paste it into your telephony provider so calls reach Rostery.

The screen

AI Receptionist in Rostery — AI Receptionist as it appears in Rostery.

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