Rostery Help Centre
How do I do this in Rostery?
137 guides written step by step, with a picture of the real screen at the steps that need one. Free to read — no account required.
Start here
Getting set up
The order to build your organisation in — services, rates, staff, participants, then the roster.
6 steps
Everyday tasks
Add a shift, approve a timesheet, add a participant. The jobs you will do most, in plain words.
24 guides
Something is wrong
Pay came out nil, a shift will not save, the NDIA rejected a claim. Causes and fixes.
17 answers
Getting started
What Rostery is, how it is put together, and the order to set it up in.
Everyday tasks
The jobs you do most, written out in full. Start here when you need to get something done today.
Running the roster
The people you support, the people who do the supporting, and the shifts that connect them.
Scheduling
Building the roster, filling shifts, and knowing where people actually are.
6 guides · 26 steps
People
Participants and workers: their details, documents, teams and leave.
8 guides · 35 steps
Care & Quality
The clinical and compliance side: medications, notes, tasks, incidents and forms.
4 guides · 18 steps
Communications
Talking to workers, participants and the people who call you.
4 guides · 8 steps
Programs
The funded programs Rostery handles end to end: aged care, support coordination and plan management.
Aged Care
Support at Home: budgets, contributions, statements, claims and the quality obligations that come with them.
14 guides · 28 steps
Support Coordination
Coordination of Supports: caseload, budgets, services, quotes and the reports that come out of them.
5 guides · 11 steps
Plan Management
The full plan-management cycle: provider invoice in, participant approval, NDIA claim out, payment reconciled, provider paid.
15 guides · 53 steps
Money and reporting
Turning approved work into pay and invoices, and seeing what the numbers say.
Tools and administration
The assistant, the phone app, and the settings that shape everything above.
AI across Rostery
Eighteen places the software uses AI, grouped by where you meet them. Every one of them drafts, suggests or summarises — a person still decides and a person is still responsible. Nothing here acts on its own.
19 guides · 77 steps
The mobile app
What support workers do on their phone. Workers cannot sign in to this web app at all — they are sent to the mobile app — so this section is written for the office to read back to them when they ring for help.
16 guides · 48 steps
Admin & Settings
Configuration: rates, pay groups, qualifications, compliance, vehicles and your data.
3 guides · 6 steps
Who this is for
Find your job and you will know which collections are yours.
Coordinator / rostering
Builds the roster, fills vacant shifts, handles cancellations, checks that timesheets match what happened.
Read: Everyday tasks · Running the roster
Support worker
Sees their own shifts, clocks in and out, writes progress notes, reports incidents.
Read: The mobile app
Finance / payroll
Approves timesheets, runs pay, raises invoices, sends claims and reconciles what comes back.
Read: Money and reporting · Plan Management
Manager / quality
Watches incidents, expiring checks, restrictive practices and compliance; reads the reports.
Read: Care & Quality · Insights
Administrator
Sets up the organisation: services, rates, pay groups, users, branding and integrations.
Read: Tools and administration
NDIS & aged-care glossary
SIL, SCHADS, PACE, support item numbers, reportable incidents — in plain English.
Still stuck?
Talk to a person. We answer from Australia, in business hours.
Screenshots are taken from a demonstration account. No real participant appears anywhere in this help centre.