Aged Care

Aged Care Dashboard

The aged care Overview opens on the current Support at Home quarter and shows what needs doing. Care managers and administrators use it each day to check budgets against the calendar, overdue work, claims, statements and this week's visits.

Services

The Service list holds the Support at Home service items you deliver and bill, each with its code, category, unit, the Services Australia service it is claimed as, and your price. Administrators set it up before go-live and keep prices current.

Budgets

SAH budgets tracks each participant's Support at Home money: the quarterly budget and carryover, the assistive technology and home modifications entitlement, and any restorative care or end-of-life pathway. Coordinators and administrators check it before booking more care.

Care Plans

Care plans record each aged care participant's goals, the services planned to meet them, and when the plan is next due for review. Care managers use it to keep every funded participant covered by a current plan.

SIRS

SIRS incidents is your register of serious incidents under the Serious Incident Response Scheme. Care managers log each incident, watch its reporting deadline, prepare the portal report and record when it was reported.

Complaints

Complaints and feedback is the register of every complaint about your aged care services. Quality and care managers record each complaint, acknowledge it, track it to resolution, link it to a Quality Standard and flag any escalation to the Commission.

Compliance

Worker compliance shows which care workers have acknowledged the Aged Care Code of Conduct and whose mandatory checks are current. Managers use it to prepare for audits, and can stop a worker with a lapsed check from being rostered.

Funding

Client funding holds each participant's Support at Home or Home Care Package funding plan: classification, daily subsidy, supplements, contributions and what is left to spend. Administrators set it up at intake and use it for onboarding dates, care management and exits.

Providers

Providers and purchase orders lists the third-party providers you broker services from, and the purchase orders that cap what each one can bill for a participant over a set period. Administrators use it before approving supplier invoices.

Invoices

Supplier invoices is the queue for bills from the third-party providers you broker services from. Administrators import each invoice, check the details read from it against the purchase order, and approve or reject it for payment.

Statements

Statements produces each participant's monthly Support at Home statement: opening balance, subsidy, services delivered, contributions and closing balance. Administrators generate, check and send them, because every participant is owed one every month, even with no services.

Claims

Claims is where you close each month, build the Support at Home claim file for Services Australia and reconcile what is paid. Finance staff work the period-end run from top to bottom for every month of care delivered.

Rates

Rates and fees holds what the government pays you, what you may charge on top, and what the participant contributes. Administrators keep the subsidy rates, supplements, management fees and lifetime contribution caps current, and every figure is resolved by service date.

DEX

DEX reporting builds the Data Exchange file for your CHSP clients, cases and sessions. CHSP reports monthly, by the 14th of the following month, so administrators build the file here and upload it in the DEX portal.