The mobile app

Signing in

Workers use the same email and password as the web app. A signed-in phone stays signed in for ninety days, so they are not asked again every shift.

Finding your way around

Where everything lives. The bar along the bottom holds the five screens a worker uses every day; the menu holds the rest.

Home

The worker’s next shift and anything needing them today.

My Schedule

The worker’s own roster on the phone, a week at a time, with each day’s shifts and totals. My schedule only ever shows the signed-in person’s shifts. An administrator sees everyone’s under Roster; a support worker sees only their own.

Opening a shift

Everything about one visit on one screen: where and when, what to record while they are there, and what has happened with this participant lately.

Clocking in and out

The record that the visit happened, with the time and the place it started and finished.

Progress notes

What happened on the shift. It is the clinical record, and often the evidence behind the billing.

Tasks on a shift

What the office wants done on this particular shift: the activity, the instructions, any roster comments and a list of tasks. For a Support at Home participant it also shows their service, care plan and medications. On the phone it is there to read, not to tick off.

Medications

Recording each dose as given or not given, on the participant’s medication chart.

Trips and kilometres

Transporting a participant, measured properly, so the reimbursement and the charge are both defensible.

Incidents

Reporting something that went wrong, from the phone, while it is still fresh.

Chart records

Filling in the charts the office has assigned to a participant, such as health readings, behaviour records and personal care, from the phone at the time. Readings outside the safe range are flagged, and each chart shows when it is next due.

Timesheets

Every shift the worker has clocked, with the clock-in and clock-out times, where each was recorded, the hours, and whether the office has approved it yet, so they can see where each one is up to without ringing the office.

Expenses

Out-of-pocket costs from a shift, claimed back with a photo or PDF of the receipt. The claim goes to the office for approval and payment, and the worker can follow it from Submitted to Approved to Paid on Reimbursements.

Availability

When the worker can and cannot work: a weekly pattern of available days, plus periods of time off such as a holiday or an appointment. The roster tools read it, so they stop offering the worker the wrong shifts.

Leave

Requesting time off from the phone and following it to a decision. The worker sees their leave balance for the year, sends the request, and sees who approved or declined it. An administrator can approve or decline from the phone too.

Job Board

Open shifts the office has posted for any worker to claim, from today onwards. It is first come, first served: a claim takes the shift off the board, and it waits in the worker’s schedule as pending until the office approves it.

Documents and training

The worker’s own certificates, checks and training records on the phone, and what is about to expire. They can see what has lapsed, upload a renewal straight from the phone, and renew a qualification from My training.

My profile

The worker’s own record: their photo, their numbers, and their qualifications as the office has verified them.

Messages

One-to-one messages between the worker and the office or their team, on the phone. Messages sent from the web Messages screen arrive here, a push notification announces each new one, and each message shows whether it was delivered and read.