Plan Management

Reconcile

/plan-management?view=reconcile6 steps

Matching what the NDIA actually paid against what you claimed — the step that finds the money you did not receive.

Step by step

1
Upload the NDIA payment file. Rostery shows you which columns it read and how many rows it found before you commit to anything.
2
Review the match preview. It matches on the NDIA claim reference first, and falls back to a uniquely matching amount.
3
Run the reconciliation. Matched claims move to paid and their member invoices follow.
4
Work the exceptions. A line that matched nothing is kept as unmatched; a line whose amount matches more than one claim is kept as ambiguous. Neither is ever silently dropped, which is the point.
5
Where the file cannot match a payment — a rounded amount, a missing reference, a bank PDF that will not parse — reconcile it by hand. Manual reconciliation is deliberately more audited than the automatic path, because it is exactly where an error or a fraud would be introduced.
6
Resolve each exception so the register is clean before month end.

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