How do I…?
Cancel a shift
Scheduler6 steps
The shift is not going ahead. This is not the same as deleting it.
Do this
- 1
Click the shift on the Scheduler.
- 2
Click Cancel Shift.
- 3
Pick a cancellation policy. This decides two things: whether the participant is still charged, and whether the worker is still paid.
- 4
Pick a reason from the list — participant unwell, worker unavailable, and so on.
- 5
Click Cancel Shift to confirm. (Keep shift backs out without changing anything.)
- 6
The shift stays on the board marked Cancelled, or Cancelled (charged) if the participant is being billed for it.

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