A shift that was rostered isn't proof a support was delivered. Electronic visit verification records that the worker was there, when they arrived and when they left, so pay and claims rest on what happened.
How electronic visit verification works in Rostery
In the Rostery app, the assigned worker clocks in from the shift. The app takes a GPS fix and Rostery checks it against a geofence round the shift address, the group home or the participant's address (400 metres by default, adjustable down to 50). Clock-in opens 60 minutes before the start and closes 240 minutes after, both adjustable, and is refused outside the geofence. If no location can be found, the worker can clock in without one and the visit is flagged. Clock-out records the distance, can require a progress note first, and marks the shift completed. Clock times are stamped by the server, not the phone.
During the shift, the app records the worker's position every few seconds while they move. The office sees workers on a live map and each shift's route, and the EVV dashboard shows the day's scheduled, in progress, completed, verified, outside-geofence, no-GPS and missed visits, with a month view and a CSV export. Office staff can verify a visit or enter a clock time by hand, and those entries are marked as admin overrides.
