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NDIA Claim Rejection Codes
Every rejection code and upload error the NDIA publishes for bulk payment requests, with what it means. Search by code or by the words in the message.
- 62 rejection codes
- 18 upload errors
- NDIA guide, December 2025
62 codes
- MB1Claim can't be processed. There are multiple fields which need checking.More than one error was found on the record.
- M01Support start and/or end dates are not validThe support dates are not valid.
- M02Product selected is incorrect.The support item is not in the selected support category.
- M03Insufficient evidence or authorisation providedThe required documentation is not held.
- M04Incorrect participant, service booking or provider selectedThe wrong participant, service booking or provider was selected.
- M05Selected quantity or unit price is incorrect.The quantity or unit price is incorrect.
- M06GST code selected is incorrectThe GST code is not valid for the claim.
- M07Payment request could not be successfully submitted due to some reason.The payment request was unsuccessful. Contact the NDIS.
- P03Requested amount of [$] is more than the participant budget amount of [$]The amount claimed is more than the budget available.
- P04Payment Request [n] already exists with the same detailsA payment request with the same details already exists (a duplicate).
- P05Maximum allowed claims for given Claim Reference Number reached.The same claim reference has been used more than twice.
- S01We couldn't find a plan that matches the NDIS number you provided.The NDIS number does not match a plan, for example a nominee's number was used.
- S02Error occurred when creating claim.An unexpected error occurred creating the claim line.
- C01Service booking does not exist.There is no service booking in the plan period.
- C02Service booking for the product entered is still awaiting approval.The declaration was not ticked or the service booking is not yet approved.
- C03Support start/end dates entered are outside the service booking dates.The support dates fall outside the service booking.
- C04Quantity entered is more than the approved quantity in the service booking.The quantity is more than was booked.
- C05No approved service booking exists for the selected product within the selected start/end dates.There is no approved service booking for the item on those dates.
- C06The price entered exceeds the price of the product approved in the selected service booking.The unit price is above the price in the service booking.
- C07Participant does not exist in the selected service booking.The person is not your participant, or is not a participant.
- C09A payment request can only be submitted until 90 days from the service booking end date.It is more than 90 days since the service booking ended.
- C10The support start and/or end date is missing from the claim.A support date is missing. Keep the file open while uploading so Excel does not reformat the dates.
- C11Support start and/or end dates entered are after the recorded date of death for the participant.The support dates are after the participant's recorded date of death.
- C15Provider is not registered for this support item. Please review the claim.The provider is not registered for the item. Plan managers should check the fund management type.
- C16The support is not available for the dates entered.The support item is not valid for the claim dates.
- C18Selected participant is not self-managed. Provide product level details.A support category was given instead of a support item.
- C20Claim amount must be greater than 0.00.The claim is $0 or negative.
- C21Selected product is not relevant for the payment request submitted.The wrong support item was used.
- C22No plan found for participant [n] within the start and end dates [d][d].The support dates are not wholly within one plan.
- C23Service booking could not be generated as no budget is available in participant's plan.There is no budget available in the plan.
- C25Service booking could not be generated as no fund-management agreement exists for this participant.The funding is self-managed or plan-managed.
- C27Claims can not be made for a future date.A support date is in the future.
- C28Claim is outside the plan dates.The claim falls outside the plan.
- C29This support item is not allowed for this claim type selection.The claim type does not match what the support item allows in the pricing arrangements.
- C32Payment request Start and End dates must be within the Registration start and end dates.The dates are outside the provider's registration group dates.
- C33Please provide a valid service provider ABN number / exemption reason.A plan manager did not give a valid ABN or exemption reason (REIMB or EXCLS).
- C34Provided ABN Number/ Exemption reason is not validThe ABN or exemption reason is not valid.
- C35Please provide Claim Reference Number for Covid-19 related special claims.Legacy COVID-19 special claims needed a claim reference.
- C36Quantity should only be 1 for Covid-19 related special claimsLegacy COVID-19 special claims needed a quantity of 1.
- C37Payment requests cannot be processed while your account is undergoing a review.The provider's account is under review.
- C39Claim must be submitted within 2 years of the support start dateThe support started more than 2 years ago. An exceptional circumstances payment enquiry may be possible.
- V01The NDIA is unable to pay this claim. The service provider was under a banning order issued by the NDIS Quality and Safeguards Commission.The provider was banned by the NDIS Commission when the support was delivered.
- V03The support start date for the claim cannot be after the support end date.The start date is after the end date.
- V04This claim has been identified as a duplicate. Please review the claim history.The claim matches one already paid or pending.
- V10The support item selected can not be claimed.The support item is not valid for this claim.
- V11The service provider is either not listed under the participant's my providers for the specific support category, or they are on the list but not for the support dates.The provider is not in the participant's My providers list for that category and those dates.
- V14This service provider is not recorded as the Support Coordinator or Recovery Coach for the support period.The provider is not recorded as the support coordinator or recovery coach for those dates.
- V15This service provider is not recorded as the Plan Manager for the support period.The provider is not recorded as the plan manager for those dates.
- V16The NDIS support selected was not funded in the plan when the support was delivered.The support was not funded in the plan on the date it was delivered.
- V17There are insufficient funds. Please review the claim.There are not enough stated funds.
- V18There are insufficient funds. Please review the claim.There are not enough flexible funds.
- V19NDIS reviewed and rejected the claim as participant disputed receiving support.The participant disputes receiving the support.
- V20Claim rejected after review by NDISThe claim was rejected after an NDIS review.
- V21Only registered providers can provide this support. ABN must be provided in the claim.The support can only be delivered by a registered provider, and the ABN must be in the claim.
- V23The claimed support is self-managed for the claim period and can't be claimed by providers.The support is self-managed for those dates.
- V26The support start and end dates run across multiple plans.The dates span more than one plan. Split the claim at the plan boundary.
- V27There are insufficient funds in the funding period for the NDIS support. Please review the claim.There are not enough stated funds in the funding period.
- V28There are insufficient funds in the funding period for the NDIS support. Please review the claim.There are not enough flexible funds in the funding period.
- V31The unit price claimed is above the NDIS price limit.The unit price is above the NDIS price limit.
- V33The claimed support is plan managed for the claim period and the provider does not have the plan manager role.The support is plan-managed, so only the plan manager can claim it.
- V36The support start or end date falls outside the participant's plan period.A support date falls outside the plan period.
- V46The support was delivered after the participant left the scheme.The support was delivered after the participant exited the NDIS.
Errors in the upload file
These messages come back in the error file when the NDIA cannot accept a bulk payment request file. The file is rejected as a whole until every row is fixed, and you save it under a new file name before uploading again. The NDIS Bulk Claim File Checker finds most of these before you upload.
| Message | What it means |
|---|---|
| Empty Registration No. / Invalid Registration No. | The provider registration number is missing or not valid (starts with 405, nine digits). |
| Empty NDIS No. / Invalid NDIS No. | The participant's NDIS number is missing or not valid (9 digits, no spaces, starting with 43). |
| Invalid Start Date format. Enter as YYYY-MM-DD. | The start date is empty or in the wrong format. |
| Invalid End Date format. Enter as YYYY-MM-DD. | The end date is empty or in the wrong format. |
| Empty Item Number. / Invalid Item Number. | The support item number is missing or longer than 60 characters. |
| Empty GST Value. / Invalid GST Value. | The GST code is missing or is not P1, P2 or P5. |
| Invalid Claim Reference. | The claim reference is longer than 50 characters or has invalid characters. |
| Empty Quantity and Hours. | Both Quantity and Hours are blank. Fill in one of them. |
| Invalid Quantity Value. | The quantity is in the wrong format. |
| Invalid hours. Use HH:MM format. For e.g.: 2 hours 30 minutes as 2:30. | Hours must be HHH:MM without leading zeros, e.g. 2:30, never decimals. |
| Both duration and quantity cannot co-exist. Input relevant value. | Both Hours and Quantity were filled in. Use only one. |
| Empty Unit Price. / Invalid Price. | The unit price is missing or not formatted as 0.00, without a $ sign. |
| Start date of support cannot be after support end date. | The start date is after the end date. |
| Start date of support cannot be in future. | The start date is after today. |
| End date of support cannot be in future. | The end date is after today. |
| Invalid ABN (Australian Business Number) | The ABN is not valid. |
| ABN exemption reason is invalid | The exemption reason is not REIMB or EXCLS. |
| Invoice Date outside Service Booking. | The dates are not within the service booking. |
Reading a rejection code
The letter tells you the kind of check: C and V codes are checks against the service booking, plan and funds; P codes are payment checks such as duplicates and budget; M codes are set when a claim is reviewed; S codes are system errors. Messages are as the NDIA publishes them, shortened where long.
What this tool follows
- NDIS myplace provider portal: Bulk payment requests self-help guide for providers (December 2025): Parts 2 and 3: bulk upload messages and payment request rejections
- NDIS: How to troubleshoot claims and payments
General information only, not financial, legal or claiming advice. Always check a claim against the current official documents.
Questions people ask
Where do I see why an NDIS claim was rejected?
In the myplace provider portal. The NDIA says that if a claim is rejected, the error message shows the reason it was not processed. Bulk upload errors come back in an error file with an extra first column listing each row’s errors.
What is the difference between an upload error and a rejection code?
Upload errors stop the file being accepted at all, for example a wrong date format or both Hours and Quantity filled in. Rejection codes (letters and numbers such as C29 or V27) are given to individual payment requests after the file has been accepted and processed.
What does C29 mean?
C29 means the claim type does not match what the support item allows, for example claiming a cancellation on an item that cannot be claimed as a cancellation. Check the item’s claiming flags in the NDIS price guide.
What does P05 mean?
P05 means the same claim reference has been used more than twice. Give each payment request its own claim reference.
Can I claim a support more than two years old?
Not through a normal payment request. Rejection C39 says a claim must be submitted within 2 years of the support start date. The NDIA guide points to an exceptional circumstances payment enquiry for older supports.
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