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V11: The service provider is either not listed under the participant's my providers for the specific support category, or they are on the list but not for the support dates.

An NDIA bulk payment request rejection code, from the NDIA’s own guide (December 2025).

V11

The message

“The service provider is either not listed under the participant's my providers for the specific support category, or they are on the list but not for the support dates.”

What it means

The provider is not in the participant's My providers list for that category and those dates.

Other validation codes

V01: The NDIA is unable to pay this claim. The service provider was under a banning order issued by the NDIS Quality and Safeguards Commission.
V03: The support start date for the claim cannot be after the support end date.
V04: This claim has been identified as a duplicate. Please review the claim history.
V10: The support item selected can not be claimed.
V14: This service provider is not recorded as the Support Coordinator or Recovery Coach for the support period.
V15: This service provider is not recorded as the Plan Manager for the support period.
V16: The NDIS support selected was not funded in the plan when the support was delivered.
V17: There are insufficient funds. Please review the claim.

See every NDIA claim code

What this tool follows

NDIS myplace provider portal: Bulk payment requests self-help guide for providers (December 2025): Part 3, payment request rejections

General information only, not financial, legal or claiming advice. Always check a claim against the current official documents.

Questions people ask

What does NDIS claim rejection V11 mean?

V11: "The service provider is either not listed under the participant's my providers for the specific support category, or they are on the list but not for the support dates." The provider is not in the participant's My providers list for that category and those dates.

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