What is Service booking?

A service booking is a record in the NDIA’s myplace portal that sets aside part of a participant’s funding for a registered provider. It shows the type of support, how long it is needed and the funding reserved for it. For plans in the older system, a service booking must be in place before the provider can be paid.

Plans in the NDIA’s new computer system, PACE, do not use service bookings. Participants instead record the providers they work with as “my providers”. When a plan is developed in PACE, providers with existing service bookings automatically become participant-endorsed providers.

How a service booking works

A service booking can be created by the participant, their nominee, or a registered provider with the participant’s consent. To create one as a provider:

Open the Service Booking tile on the myplace provider portal home page.
Select New Service Bookings.
Search for the participant using their last name, NDIS number and date of birth.
Enter the support, dates and funding to set aside.

The provider then claims payments against the booking.

Because a booking reserves a set amount of funding for a set period, a claim outside its dates or above its remaining amount cannot be paid against it. Update the booking whenever the plan or the agreed supports change.

Service booking or service agreement?

A service agreement is between you and the participant. It sets out the supports, prices, cancellation and travel terms. A service booking is the portal record that reserves funding so the NDIA can pay you. Older plans need both; neither replaces the other.

For these older plans, claims for NDIA-managed funding are lodged in the myplace provider portal against the booking, one at a time or in a bulk payment request.

What changed under PACE

The NDIA removed service bookings for plans in PACE. Providers had said updating bookings every time a plan changed created extra administration. PACE plans use my providers instead: by recording a provider, the participant tells the NDIA that the provider can be paid for claims on their plan.

How Rostery helps

Rostery checks the participant’s funding before a shift is confirmed, so you know funding is available before the support is delivered.

Questions people ask

Do I still need service bookings?

Only for plans still in the older system, managed in myplace. Plans in PACE do not use service bookings.

Who can create a service booking?

The participant, their nominee, or a registered provider with the participant’s consent.

What happened to my service bookings when the plan moved to PACE?

Providers with existing service bookings automatically become participant-endorsed providers when the plan is developed in PACE.

Checked against the official sources on 2 October 2026. Rules change: confirm the current position with the agency before you rely on it.

Source: NDIA: Managing service bookings
Source: NDIA: Claims and payments in our new computer system

Related terms

PACEPACE is the NDIA’s newer computer system for administering participant plans and provider payments, progressively replacing the older portal. Under PACE, participants nominate providers ("my providers") for particular support types, and providers see plan and budget information for participants who have endorsed them.My providersMy providers are the providers a participant regularly works with and records against their NDIS plan in the NDIA’s PACE system. Recording a provider tells the NDIA that the provider can be paid for claims on that plan. For plans in PACE, my providers replace the service bookings used in the older myplace system.Service agreementA service agreement is the written agreement between an NDIS participant and a provider setting out what supports will be delivered, how much they cost, and the terms covering cancellations, changes and ending the arrangement. The NDIS Practice Standards expect one for each participant, agreed before supports begin.Bulk payment requestA bulk payment request is the CSV file a registered NDIS provider uploads to the myplace portal to claim for many supports at once. Each row carries the participant’s NDIS number, the support item number, service dates, quantity and price. The NDIA validates the file and returns a result per line.NDIS provider portalThe NDIS provider portal is the NDIA’s online system where providers claim payment and see the details of the participants they support. There are two: the myplace provider portal, for participants on older plans, and the my NDIS provider portal, for participants whose plans are in PACE, the NDIA’s newer system. As participants move to PACE, more of the work happens in the my NDIS provider portal.

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