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What is PACE?

PACE is the NDIA’s newer computer system for administering participant plans and provider payments, progressively replacing the older portal. Under PACE, participants nominate providers ("my providers") for particular support types, and providers see plan and budget information for participants who have endorsed them.

The endorsement model is the main practical change. Where a provider is not endorsed for a support type, claiming against it can fail even though funding exists.

Claim rejections after a participant transitions to PACE are frequently an endorsement problem rather than a data problem, which is worth checking before rebuilding a claim file.

What changes under PACE

  • No service bookings. Participants instead record the providers they work with as “my providers”.
  • Valid claims from my providers are usually paid within 2 to 3 business days. Other claims, or claims the NDIA needs to check, can take about 10 business days.
  • Two portals: plans in the older system are handled in the myplace provider portal; plans in PACE are viewed in the my NDIS provider portal, which also handles claim enquiries and reports.
  • Claims for PACE plans are still lodged in myplace using the bulk payment request template, because single line-item claiming is not available for them.
  • Portal sign-in uses myID and Relationship Authorisation Manager (RAM), which replaced PRODA for NDIS portals.

How existing service bookings moved across

When a participant’s plan is developed in PACE, providers with existing service bookings automatically become participant-endorsed providers. Providers with active service bookings for home and living, behaviour supports and specialist disability accommodation are recorded as my providers at the support category level.

Avoiding rejected claims

Endorsement problems are a common reason PACE claims are rejected. Before you deliver a support, confirm the participant has recorded you as a my provider for the right support category. After each claim run, use the claims history report in the my NDIS provider portal to match claims to payments and follow up anything rejected.

At intake, ask each new participant whether their plan is in PACE and which support categories they have recorded you against. Fixing it before the first shift is far quicker than chasing a rejected claim.

How Rostery helps

Rostery checks NDIS bulk claim files against current price limits before upload, then reconciles remittances against what was claimed.

Questions people ask

What is PACE in the NDIS?

PACE is the NDIA’s new computer system for participant plans and provider payments. It replaces service bookings with participant-recorded my providers.

Do I need a service booking for a PACE plan?

No. PACE plans do not use service bookings; the participant records you as one of their my providers instead.

Why was my PACE claim rejected?

A common cause is an endorsement problem, such as not being recorded as a my provider for that support category. Check with the participant and resubmit.

How fast are PACE claims paid?

Valid claims from my providers are usually paid within 2 to 3 business days; others can take about 10 business days.

Checked against the official sources on 2 October 2026. Rules change: confirm the current position with the agency before you rely on it.

Related terms

PRODAPRODA (Provider Digital Access) is the Australian Government’s online identity service for health and aged care providers. It is still used for Services Australia systems such as HPOS and the Aged Care Provider Portal, but since 10 November 2025 NDIS providers sign in to the NDIS portals with myID and the Relationship Authorisation Manager (RAM) instead.NDIAThe NDIA is the Commonwealth agency that administers the NDIS. It assesses eligibility, approves participant plans and budgets, sets the price limits providers may charge, and pays claims submitted by registered providers. It is distinct from the NDIS Quality and Safeguards Commission, which regulates provider conduct.Bulk payment requestA bulk payment request is the CSV file a registered NDIS provider uploads to the myplace portal to claim for many supports at once. Each row carries the participant’s NDIS number, the support item number, service dates, quantity and price. The NDIA validates the file and returns a result per line.Support item numberA support item number is the code identifying a specific NDIS support for claiming, in the form 01_011_0107_1_1. It has five parts: the support category, a sequence number, the registration group, the outcome domain and the support purpose. Every claimed line must carry a valid item number that matches the support actually delivered and sits within the participant’s funded budget.My providersMy providers are the providers a participant regularly works with and records against their NDIS plan in the NDIA’s PACE system. Recording a provider tells the NDIA that the provider can be paid for claims on that plan. For plans in PACE, my providers replace the service bookings used in the older myplace system.Service bookingA service booking is a record in the NDIA’s myplace portal that sets aside part of a participant’s funding for a registered provider. It shows the type of support, how long it is needed and the funding reserved for it. For plans in the older system, a service booking must be in place before the provider can be paid.

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