What is My providers?
Also known as: Participant-endorsed providers
My providers are the providers a participant regularly works with and records against their NDIS plan in the NDIA’s PACE system. Recording a provider tells the NDIA that the provider can be paid for claims on that plan. For plans in PACE, my providers replace the service bookings used in the older myplace system.
Valid claims from my providers are usually paid within 2 to 3 business days. Payment can take about 10 business days if a provider is not recorded as a my provider, or if the NDIA needs to check the claim.
How my providers work
In PACE, the participant records the providers they regularly use. That record lets the NDIA know who can be paid from the plan.
When a plan is developed in PACE, providers with existing service bookings automatically become participant-endorsed providers. Providers with active service bookings for home and living, behaviour supports and specialist disability accommodation are recorded as my providers at the support category level.
The participant, not the provider, makes the record, so the conversation has to happen with the participant or their nominee.
Why it matters for getting paid
- Recorded as a my provider: valid claims are usually paid within 2 to 3 business days.
- Not recorded, or claim needs checking: payment can take about 10 business days.
Endorsement problems, such as a provider not being recorded for the right support category, are a common cause of rejected claims.
What to check
- Whether the participant’s plan is in PACE or still in the older myplace system.
- That the participant has recorded you as a my provider for each support category you deliver.
- The claims history report in the my NDIS provider portal after each claim run, to catch rejections early.
- That you are recorded for every category you deliver. Being recorded for one support category does not cover another.
Ask at intake, before the first shift, so the first claim is paid on time.
How Rostery helps
Rostery reconciles remittances against the claims you lodged, so rejected lines show up straight away.
Questions people ask
What does my providers mean in the NDIS?
It is the list of providers a participant records against their PACE plan. Being on it tells the NDIA you can be paid for claims on that plan.
What happens if I am not a my provider?
Your claims can take about 10 business days instead of 2 to 3, and endorsement problems are a common reason claims are rejected.
How do I become a my provider?
The participant records you against their plan. Providers with existing service bookings were added automatically when the plan moved to PACE.
Checked against the official sources on 2 October 2026. Rules change: confirm the current position with the agency before you rely on it.
Related terms
More in NDIS
Rostery handles this in practice
SCHADS interpretation, NDIS price-guide validation, claiming and the evidence an audit asks for — built for Australian providers.