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What is Bulk payment request?

Also known as: Bulk upload, claim file

A bulk payment request is the CSV file a registered NDIS provider uploads to the myplace portal to claim for many supports at once. Each row carries the participant’s NDIS number, the support item number, service dates, quantity and price. The NDIA validates the file and returns a result per line.

Column order and formatting are strict. A file that does not match the expected structure is rejected outright rather than partially processed, so validation before upload saves a great deal of time.

Lines can fail individually for reasons that have nothing to do with the file: insufficient remaining funds, a plan that ended before the service date, a participant whose plan management type changed. A claiming process that does not record the per-line result cannot tell a formatting problem from a funding problem.

How a bulk payment request works

  1. Build the file from the NDIA’s Bulk Payment Request template and save it as a comma-delimited CSV.
  2. In the myplace provider portal, open the Payment Request tile and select Bulk Payment Request Upload.
  3. Choose the file, enter a file reference, and acknowledge that the requests comply with the NDIS Pricing Arrangements and Price Limits.
  4. If the file passes upload validation, it shows as submitted and pending payment validation. Each line then returns SUCCESSFUL or ERROR.

File rules from the NDIA’s guide

  • Up to 5,000 rows per file.
  • File name no longer than 20 characters, including the .csv extension.
  • No \ ? / : * < > | or " characters in the file name.
  • Dates in the year-first format the template specifies.
  • A claim reference of up to 50 characters, using letters, numbers, forward slash, underscore or hyphen. Use your invoice number so payments can be matched later.
  • A claim type on each line: blank for a direct service, CANC for a cancellation, REPW for an NDIA-required report, TRAN for provider travel, NF2F for non-face-to-face services, THLT for telehealth and IRSS for irregular SIL supports.

If the file fails upload validation, open the CSV, correct the error and upload it again.

Bulk claims for PACE plans

As plans move to the NDIA’s new computer system, PACE, the single line-item claim function is not available for them. Claims are still lodged in myplace using the bulk payment request template.

Under PACE, valid claims from a participant’s “my providers” are usually paid within 2 to 3 business days. If you are not recorded as a my provider, or the NDIA needs to check the claim, payment can take about 10 business days. Endorsement problems are a common reason lines are rejected.

How Rostery helps

Rostery builds NDIS bulk claim files from delivered shifts and checks each line against the current price limits before you upload.

Compliance guides

In more depth from AuditCore, our sister NDIS compliance platform.

Questions people ask

How many lines can an NDIS bulk payment request have?

Up to 5,000 rows per file.

Why was my bulk upload file rejected straight away?

The file failed upload validation. Common causes are a file name over 20 characters, a banned character in the name, or the file not being saved as a comma-delimited CSV in the template’s layout.

How long does the NDIA take to pay a bulk claim?

Under PACE, valid claims from a participant’s my providers are usually paid within 2 to 3 business days. Otherwise it can take about 10 business days.

Checked against the official sources on 2 October 2026. Rules change: confirm the current position with the agency before you rely on it.

Related terms

Support item numberA support item number is the code identifying a specific NDIS support for claiming, in the form 01_011_0107_1_1. It has five parts: the support category, a sequence number, the registration group, the outcome domain and the support purpose. Every claimed line must carry a valid item number that matches the support actually delivered and sits within the participant’s funded budget.Remittance adviceA remittance advice is the statement issued when a payer settles invoices, listing which invoices were paid, the amounts, and any adjustments. In the NDIS, providers receive remittance from the NDIA for agency-managed claims and from plan managers for plan-managed invoices, and use it to reconcile payments against what was claimed.PRODAPRODA (Provider Digital Access) is the Australian Government’s online identity service for health and aged care providers. It is still used for Services Australia systems such as HPOS and the Aged Care Provider Portal, but since 10 November 2025 NDIS providers sign in to the NDIS portals with myID and the Relationship Authorisation Manager (RAM) instead.PACEPACE is the NDIA’s newer computer system for administering participant plans and provider payments, progressively replacing the older portal. Under PACE, participants nominate providers ("my providers") for particular support types, and providers see plan and budget information for participants who have endorsed them.NDIS Price GuideThe NDIS Price Guide, published with the Support Catalogue, sets the maximum prices registered providers may charge for each support item. It is updated at least annually, usually effective 1 July, and defines item numbers, unit types, price limits by state grouping, and the rules for cancellations, travel and non-face-to-face time.Short notice cancellationA short notice cancellation is when a participant cancels a scheduled NDIS support with less notice than the pricing rules require, or does not turn up. If the conditions are met, the provider can claim up to 100 per cent of the agreed fee from the participant’s plan, using the support item that would have been claimed.

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