What is Remittance advice?
A remittance advice is the statement issued when a payer settles invoices, listing which invoices were paid, the amounts, and any adjustments. In the NDIS, providers receive remittance from the NDIA for agency-managed claims and from plan managers for plan-managed invoices, and use it to reconcile payments against what was claimed.
Reconciliation is where under-payment is actually detected. A claim that paid at a lower amount than submitted, or paid for fewer units, is visible only by matching the remittance line against the original claim line.
Remittance formats vary between plan managers, which is why any serious reconciliation process needs both an automated match and a way for a person to reconcile by hand when a file cannot be read.
What a remittance advice shows
A remittance advice tells you what a payment is for. It usually lists:
- who paid and on what date
- the total amount paid
- each invoice or claim reference included in the payment, with the amount paid against it
- any line paid short, rejected or adjusted
It is not a request for money. It is the payer’s record of what it has already paid.
Where NDIS payment records come from
- NDIA-managed funding: claims lodged in the myplace provider portal move to pending payment once validated, then to paid. For plans in the NDIA’s new computer system, the my NDIS provider portal offers reports, including a claims history report, to reconcile claims and payments.
- Plan-managed funding: the plan manager pays your invoice and usually sends a remittance advice listing the invoices it covers.
- Self-managed funding: the participant pays you directly, so any remittance comes from them.
Getting plan manager remittances to match
Plan managers pay against the invoices you send them, so the remittance is only as clear as your invoice. Put the participant’s name and NDIS number, the support item, the service dates and your invoice number on every invoice. A remittance that quotes your invoice number can be matched in seconds; one that quotes only a total cannot.
Reconciling payments against claims
- Match each paid line to your claim reference or invoice number.
- Flag lines that were rejected or paid less than claimed.
- Find the cause, such as a price above the limit or funding not available, then correct and resubmit.
- Mark invoices paid only when the money matches.
Using your own invoice number as the claim reference makes step 1 far quicker.
How Rostery helps
Rostery reconciles remittances against the claims and invoices you sent, and its plan management module handles invoices, claims and reconciliation in one place.
Questions people ask
Is a remittance advice the same as an invoice?
No. An invoice asks for payment; a remittance advice confirms what was paid and which invoices the payment covers.
How do I see what the NDIA has paid?
Check claim status in the myplace provider portal. For plans in the new computer system, run the claims history report in the my NDIS provider portal.
Why is a payment smaller than my invoice?
One or more lines were rejected or paid short. The remittance or claim status shows which lines, so you can correct and resubmit them.
Checked against the official sources on 2 October 2026. Rules change: confirm the current position with the agency before you rely on it.
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Rostery handles this in practice
SCHADS interpretation, NDIS price-guide validation, claiming and the evidence an audit asks for — built for Australian providers.