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What is PRODA?

Also known as: Provider Digital Access

PRODA (Provider Digital Access) is the Australian Government’s online identity service for health and aged care providers. It is still used for Services Australia systems such as HPOS and the Aged Care Provider Portal, but since 10 November 2025 NDIS providers sign in to the NDIS portals with myID and the Relationship Authorisation Manager (RAM) instead.

Accounts are personal and must never be shared. Each person’s identity is linked to the organisations they act for, with a role.

When a staff member leaves, remove their link to the organisation in PRODA for Services Australia systems and in RAM for the NDIS portals. Forgetting this leaves a former employee with access.

What PRODA is

Provider Digital Access (PRODA) is Services Australia’s online identity verification and authentication system. Users sign in with a username, a password and an access code sent to their own device. A business can be registered in PRODA so that individual users can act on its behalf.

NDIS portals now use myID and RAM

The NDIA has replaced PRODA with myID and Relationship Authorisation Manager (RAM) for its provider portals. From 10 November 2025, all providers and their staff need myID and RAM to access the myplace provider portal and the my NDIS provider portal.

  • myID is the Australian Government’s Digital ID app, used to prove who you are.
  • RAM links your Digital ID to a business, so you can act for that business online.

Each user sets up their own myID with a personal email address. Logins must not be shared.

Setting up access for a team

  1. Each staff member who uses the portals sets up their own myID.
  2. The person authorised for the business links the business in RAM.
  3. That person authorises each staff member in RAM to act for the business.
  4. Staff then sign in to the NDIS provider portals with myID.

Common sign-in problems

  • A staff member is still trying to sign in with PRODA. They need their own myID.
  • The user has a myID but has not been authorised for the business in RAM.
  • Several people share one login. Each user must have their own myID.

PRODA outside the NDIS

PRODA is still used for other Services Australia services, including Health Professional Online Services (HPOS) and the Aged Care Provider Portal. Providers working across NDIS and aged care may need both myID and PRODA.

Questions people ask

Can I still use PRODA for the NDIS provider portal?

No. From 10 November 2025, providers need myID and RAM to access NDIS provider portals.

Do aged care providers still need PRODA?

PRODA is still listed by Services Australia as the access method for the Aged Care Provider Portal and other services such as HPOS.

Can staff share one myID login?

No. Each user must set up their own myID and be authorised for the business in RAM.

Checked against the official sources on 2 October 2026. Rules change: confirm the current position with the agency before you rely on it.

Related terms

PACEPACE is the NDIA’s newer computer system for administering participant plans and provider payments, progressively replacing the older portal. Under PACE, participants nominate providers ("my providers") for particular support types, and providers see plan and budget information for participants who have endorsed them.Bulk payment requestA bulk payment request is the CSV file a registered NDIS provider uploads to the myplace portal to claim for many supports at once. Each row carries the participant’s NDIS number, the support item number, service dates, quantity and price. The NDIA validates the file and returns a result per line.NDIAThe NDIA is the Commonwealth agency that administers the NDIS. It assesses eligibility, approves participant plans and budgets, sets the price limits providers may charge, and pays claims submitted by registered providers. It is distinct from the NDIS Quality and Safeguards Commission, which regulates provider conduct.

More in Claiming & finance

NDIS Price GuideSupport item numberRemittance adviceABA file

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