How a provider handles incidents is central to participant safety and to staying registered. Rostery gives you a structured incident process — from the first log through to investigation — with an AI classifier helping you get reportability right.
How it works
Workers and coordinators log incidents with severity and the relevant details. An AI classifier helps identify whether an incident is NDIS-reportable, and when it is, Rostery surfaces the 24-hour notification deadline so nothing is missed. From there, an investigation workflow tracks actions and follow-ups to resolution, and every step is recorded in an audit trail.
Why it matters for NDIS providers
Missing a reportable incident or its deadline can have serious regulatory consequences, and disorganised records make audits painful. A consistent process protects participants and gives you defensible documentation.
- Right reportability call: the AI classifier flags NDIS-reportable incidents.
- Deadline you won't miss: the 24-hour notification clock is tracked for you.
- Defensible records: a full audit trail covers triage, investigation and resolution.
What's included
- Structured incident logging. Capture severity and details consistently every time an incident occurs.
- NDIS-reportable flags. An AI classifier helps identify reportable incidents so they are handled correctly.
- 24-hour deadline tracking. Reportable incidents surface the notification deadline so it is never missed.
- Investigation workflow. Track actions and follow-ups through to resolution.
- Full audit trail. Every step is recorded, giving you defensible documentation for audits.
Who it's for
Incident Reporting suits Australian NDIS, disability and aged-care providers of every size — from solo coordinators to multi-site organisations running multiple registered entities. Compliance teams, support workers and managers all work from the same live data across the Rostery web dashboard and the carer mobile app, so nothing falls through the cracks between the office and the field.
Getting started
Incident Reporting is included in your Rostery plan and works the moment your data is in — there's no separate module to buy or set up. Start a free trial to try it on your own workflows, and use Rostery's "Smart Switch" data migration to bring your existing clients, staff, shifts and notes across from your current software in minutes. Our team can walk you through your specific participant types, funding mix and rostering complexity in a quick demo.