What is NDIS Commission?
Also known as: NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission is the independent body regulating NDIS providers and workers. It registers providers, enforces the NDIS Practice Standards and Code of Conduct, operates worker screening, receives reportable incidents and complaints, and can ban individuals or revoke a provider’s registration.
The Commission is separate from the NDIA. The Agency funds supports; the Commission regulates how they are delivered.
Registration is audited against the Practice Standards on a cycle, with the depth of audit set by the registration groups a provider holds. Providers delivering higher-risk supports — SIL, high intensity personal care, behaviour support — face a more demanding audit.
What the Commission does
- Registers providers and sets the conditions of their registration
- Sets and enforces the NDIS Practice Standards through approved quality auditors
- Enforces the NDIS Code of Conduct for registered and unregistered providers and workers
- Oversees the NDIS Worker Screening Check, delivered by state and territory screening units
- Receives reportable incidents and monthly restrictive practice reports from registered providers
- Handles complaints about NDIS supports and services
- Takes compliance action, from infringement notices to banning orders and revoking registration
The Commission and the NDIA are different bodies
The National Disability Insurance Agency runs the scheme itself: it decides who can access the NDIS, approves plans and budgets, sets price limits and pays claims. The Commission regulates the quality and safety of the supports that money buys. A provider deals with the NDIA through the myplace provider portal to get paid, and with the Commission through its own portal to stay registered and report incidents.
When it started
The Commission began in New South Wales and South Australia on 1 July 2018, expanded to the ACT, the Northern Territory, Queensland, Tasmania and Victoria on 1 July 2019, and reached Western Australia on 1 December 2020, giving it national coverage. Before then, quality and safeguards were handled by each state and territory.
What providers should expect
Registered providers interact with the Commission at registration and renewal, at each audit, when key personnel or services change, whenever a reportable incident happens, and every month if they implement regulated restrictive practices. Keep records in a form you can hand to an auditor or investigator without rebuilding them.
Unregistered providers deal with the Commission less often, but they are not outside its reach: they and their workers must follow the NDIS Code of Conduct, and the Commission can investigate complaints about them and ban people from working in the NDIS.
Compliance guides
In more depth from AuditCore, our sister NDIS compliance platform.
Questions people ask
Is the NDIS Commission part of the NDIA?
No. The NDIA administers the scheme and pays for supports; the NDIS Quality and Safeguards Commission is a separate regulator of providers and workers.
Can the NDIS Commission act against unregistered providers?
Yes. Unregistered providers and their workers must follow the NDIS Code of Conduct, and the Commission can take action, including banning orders, for breaches.
How do I contact the NDIS Commission about an incident?
Registered providers notify reportable incidents through the NDIS Commission portal. Anyone can make a complaint to the Commission about NDIS supports.
Checked against the official sources on 2 October 2026. Rules change: confirm the current position with the agency before you rely on it.
Related terms
More in Compliance
Rostery handles this in practice
SCHADS interpretation, NDIS price-guide validation, claiming and the evidence an audit asks for — built for Australian providers.