Choosing who to roster on a shift means balancing qualifications, availability, participant fit and cost — every time. SmartMatch does that balancing for you, recommending the right worker so coordinators decide faster and better.
How it works
When you have a shift to fill, SmartMatch evaluates your workforce and recommends the best-qualified, available and cost-effective worker for it. Rather than scanning lists and cross-checking credentials by hand, your coordinator gets a ranked suggestion and stays in control of the final choice.
Why it matters for NDIS providers
Good matching protects compliance, controls labour cost and improves continuity for participants. Doing it manually across a large workforce is slow and error-prone; SmartMatch makes it quick and consistent.
- Right qualifications: suggestions respect the credentials a shift requires.
- Available workers: recommendations factor in who can actually work.
- Cost-aware: matching considers cost-effectiveness, not just availability.
What's included
- Best-qualified suggestions. Recommends workers whose qualifications fit the shift.
- Availability-aware. Considers who is actually available to work.
- Cost-effective matching. Factors cost into the recommendation, not just suitability.
- Faster decisions. Coordinators get a ranked suggestion instead of scanning lists.
- Better continuity. Smart matching supports consistent, compliant staffing for participants.
Who it's for
SmartMatch Staff-to-Shift suits Australian NDIS, disability and aged-care providers of every size — from solo coordinators to multi-site organisations running multiple registered entities. AI teams, support workers and managers all work from the same live data across the Rostery web dashboard and the carer mobile app, so nothing falls through the cracks between the office and the field.
Getting started
SmartMatch Staff-to-Shift is included in your Rostery plan and works the moment your data is in — there's no separate module to buy or set up. Start a free trial to try it on your own workflows, and use Rostery's "Smart Switch" data migration to bring your existing clients, staff, shifts and notes across from your current software in minutes. Our team can walk you through your specific participant types, funding mix and rostering complexity in a quick demo.