Enquiries don't keep office hours, and a missed call can be a missed participant. The AI Receptionist answers your inbound calls 24/7 with a natural-sounding voice concierge, so every caller is greeted and captured — even outside business hours.
How it works
When a call comes in, the AI Receptionist answers and holds a natural conversation with the caller. It can answer common questions about your services and, crucially, captures the caller's name, phone and email as a lead so your intake team can follow up. The same capability powers an in-app and website chatbot, so enquiries from your website are handled the same way.
Because it captures leads directly, the AI Receptionist feeds your intake pipeline rather than leaving messages in a voicemail box nobody checks until Monday.
Why it matters for NDIS providers
Responsiveness wins referrals. An always-on receptionist means you never miss an after-hours enquiry, frees your staff from routine calls, and turns inbound interest into tracked leads automatically.
- Always available: answers inbound calls 24/7, including after hours.
- Captures leads: records caller name, phone and email for follow-up.
- Multi-channel: the same intelligence powers a website and in-app chatbot.
What's included
- 24/7 call answering. An AI voice concierge answers inbound calls around the clock.
- Natural conversations. Callers have a natural conversation rather than navigating a phone tree.
- Answers service questions. Handles common questions about your services automatically.
- Captures every lead. Records caller name, phone and email so intake can follow up.
- Website & in-app chatbot. The same intelligence handles enquiries from your website and app.
- Never miss an enquiry. After-hours callers become tracked leads instead of missed calls.
Who it's for
AI Receptionist (Voice) suits Australian NDIS, disability and aged-care providers of every size — from solo coordinators to multi-site organisations running multiple registered entities. AI teams, support workers and managers all work from the same live data across the Rostery web dashboard and the carer mobile app, so nothing falls through the cracks between the office and the field.
Getting started
AI Receptionist (Voice) is included in your Rostery plan and works the moment your data is in — there's no separate module to buy or set up. Start a free trial to try it on your own workflows, and use Rostery's "Smart Switch" data migration to bring your existing clients, staff, shifts and notes across from your current software in minutes. Our team can walk you through your specific participant types, funding mix and rostering complexity in a quick demo.