Every unanswered call is a participant who might call someone else. The AI Receptionist answers your phone number around the clock, has a natural conversation, and writes down what the caller needs.
How the AI Receptionist works in Rostery
In Settings, then AI receptionist, tell it about your organisation: its name and greeting, your services, prices, hours, service areas, languages and intake process. Connect your Twilio phone number and a transfer number, and point the number's voice webhook at Rostery. From then on, calls to that number are answered by an AI voice that is honest about being an AI if asked.
The receptionist captures the caller's name, phone, email, NDIS number, funding type, support needs, suburb, urgency and the kind of call, writes a summary, and scores the lead from 0 to 100. A crisis call is transferred straight away, and a caller can ask to be put through. Voicemail of up to three minutes is transcribed, text messages are answered too, the caller gets a confirmation text, and hot or crisis leads are texted to your transfer number. Leads go to your AI Receptionist page to assign and call back.