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What is Notice of Decision?

Also known as: NOD, assessment outcome letter

A Notice of Decision is the letter an older person receives after an aged care assessment, setting out whether they are approved for government-funded aged care and which services. For Support at Home it states the approved services and any short-term pathways, the reasons for the decision, review rights, and includes the person's support plan.

For Support at Home, the letter is titled 'Outcome of your application for funded aged care services' and is sent by the assessment organisation.

Approval is not the same as funding: people approved for ongoing services usually wait for funding to be allocated through the Support at Home Priority System.

What the letter contains

  • Information about the services the person is approved to receive
  • Approval for any short-term support, such as the Restorative Care Pathway or End-of-Life Pathway
  • The reasons and evidence supporting the assessor's decision
  • The person's rights to have the decision reviewed if they disagree
  • A copy of their support plan

The letter also shows the person's priority category for receiving ongoing Support at Home funding.

From approval to services

  1. The assessment organisation sends the Notice of Decision and support plan.
  2. People approved for ongoing services or assistive technology and home modifications wait for funding to be allocated through the priority system. Restorative and end-of-life approvals are funded immediately.
  3. Once funding is allocated, the person chooses a registered provider.
  4. The provider and participant agree a service agreement, care plan and individualised budget, and services begin.

Why providers need a copy

The Notice of Decision and support plan are the starting point for intake. They show which services the person is approved for and any short-term pathways, which shapes what can be delivered and claimed. Ask for both at the first conversation, store them on the participant's record, and check the care plan against the approved services.

If the person's needs change after services start, the provider or participant can request a support plan review or a reassessment rather than delivering services the approval does not cover.

Assistive technology and home modifications approvals have their own priority system, so a participant may be funded for ongoing services before their equipment or home modification funding is allocated, or the other way around.

How Rostery helps

Rostery stores the Notice of Decision and support plan on the participant's record and sets up their Support at Home budget, classification and contributions from it, so claims and monthly statements match the approval.

Questions people ask

Who sends the Notice of Decision?

The assessment organisation that completed the person's aged care assessment.

Does a Notice of Decision mean funding is available?

Not always. People approved for ongoing Support at Home services may need to wait for funding through the priority system, while restorative and end-of-life approvals are funded straight away.

What if the person disagrees with the decision?

The letter explains their right to have the decision reviewed and how to ask for a review.

Checked against the official sources on 2 October 2026. Rules change: confirm the current position with the agency before you rely on it.

Related terms

Support at HomeSupport at Home is the Australian Government program for aged care delivered in a person’s own home, replacing Home Care Packages and the Short-Term Restorative Care Programme. Older people are assessed into classification levels with a quarterly budget, and contribute to costs according to their means and the category of service.Support at Home classificationA Support at Home classification is the funding level an older person is assigned at their aged care assessment. There are eight classifications for ongoing services, each with a set quarterly budget, plus short-term pathways for restorative care, end-of-life care and assistive technology and home modifications.My Aged CareMy Aged Care is the Australian Government’s entry point for aged-care services. It handles registration, screening and referral to assessment, and holds the client record that follows an older person through assessment, service allocation and provider referral. Providers receive and accept referrals through the My Aged Care provider portal.Care managementCare management is the Support at Home service in which a care partner helps a participant plan, coordinate and review their care. It is funded by setting aside 10% of each participant's quarterly budget into a pooled care management account held by the provider, and must be delivered to every participant, including those who self-manage.Service agreementA service agreement is the written agreement between an NDIS participant and a provider setting out what supports will be delivered, how much they cost, and the terms covering cancellations, changes and ending the arrangement. The NDIS Practice Standards expect one for each participant, agreed before supports begin.

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