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What is My Aged Care?

Also known as: myagedcare.gov.au

My Aged Care is the Australian Government’s entry point for aged-care services. It handles registration, screening and referral to assessment, and holds the client record that follows an older person through assessment, service allocation and provider referral. Providers receive and accept referrals through the My Aged Care provider portal.

Full guide: My Aged Care provider portal: a step-by-step guide for providers

Free toolSupport at Home classificationsWhat an assessment through My Aged Care can lead to: the classifications and budgets.

Assessment determines eligibility and classification, which in turn sets the budget a person brings to a provider.

The provider portal is where referrals are accepted and service delivery is confirmed, and it is a separate system from the claiming channel — accepting a referral is not the same as being paid for the service.

What My Aged Care does

My Aged Care is run by the Australian Government. It is a website, myagedcare.gov.au, and a phone line, 1800 200 422. Through it an older person, or someone helping them, can:

  • find out what government-funded aged care is available, at home and in residential care
  • register and apply for an assessment
  • see the services they are approved for and look for providers
  • keep a single client record that assessors and providers use, so the story is not retold every time.

How to get aged care through My Aged Care

  1. Contact My Aged Care online or by phone. You answer screening questions about your situation and needs.
  2. If you are eligible to be assessed, an assessor arranges to see you, usually at home, to work out what help you need.
  3. You receive a decision setting out the services you are approved for. For Support at Home this includes your classification, which sets your quarterly budget.
  4. You choose a provider. With your agreement, the provider receives a referral through My Aged Care and arranges your services.

You can have a family member, friend or carer help at any step, and arrange for them to speak to My Aged Care for you.

Contacting My Aged Care

Phone 1800 200 422, Monday to Friday 8am to 8pm and Saturday 10am to 2pm. The line is closed on Sundays and national public holidays. You can also start online at myagedcare.gov.au.

My Aged Care for providers

Providers use the My Aged Care provider portal to receive referrals, accept or decline them, and keep their service details up to date for people searching for a provider. Referrals need a prompt response, so someone has to watch the portal every working day.

Accepting a referral is not the same as being paid. Support at Home services are claimed from Services Australia, through the Aged Care Provider Portal or software connected to it, which is a separate system from My Aged Care.

Questions people ask

What is the My Aged Care phone number?

1800 200 422. It is open Monday to Friday 8am to 8pm and Saturday 10am to 2pm, and closed on Sundays and national public holidays.

What is the difference between My Aged Care and Support at Home?

My Aged Care is the front door: information, registration, assessment and referral. Support at Home is one of the programs it leads to, funding care in a person’s own home.

Do I need an assessment to get government-funded aged care?

Yes. My Aged Care arranges an assessment, and the decision that follows sets out the services you are approved for.

Can a family member contact My Aged Care for me?

Yes. A family member, friend or carer can help you contact My Aged Care, and you can arrange for them to speak to My Aged Care on your behalf.

Checked against the official sources on 1 October 2026. Rules change: confirm the current position with the agency before you rely on it.

Related terms

Support at HomeSupport at Home is the Australian Government program for aged care delivered in a person’s own home, replacing Home Care Packages and the Short-Term Restorative Care Programme. Older people are assessed into classification levels with a quarterly budget, and contribute to costs according to their means and the category of service.Home Care PackageA Home Care Package was the Australian Government’s coordinated home aged-care funding, allocated at one of four levels according to assessed need. Funds accrued in an individual budget managed by an approved provider. Support at Home replaced Home Care Packages on 1 November 2025.DEXThe Data Exchange is the Australian Government’s reporting platform for funded community and aged-care programs. Providers report client details, the sessions of service delivered, and optionally outcomes data, on a defined reporting period cycle. Continued funding is conditional on reporting.Notice of DecisionA Notice of Decision is the letter an older person receives after an aged care assessment, setting out whether they are approved for government-funded aged care and which services. For Support at Home it states the approved services and any short-term pathways, the reasons for the decision, review rights, and includes the person's support plan.Support at Home classificationA Support at Home classification is the funding level an older person is assigned at their aged care assessment. There are eight classifications for ongoing services, each with a set quarterly budget, plus short-term pathways for restorative care, end-of-life care and assistive technology and home modifications.

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