Rostery
CommunicationNotifications (Push, Email & SMS)

NDIS Shift Notifications: Push, Email & SMS

Workers hear about every shift change on their phone, the office hears when someone hasn't clocked in, and families get SMS reminders before each session.

  • Push for every shift change
  • Reminders before work
  • Late clock-in alerts
  • Email from your own address
Notification and delivery settings

The messages a roster creates every week

Each of these used to be a phone call or a text from someone's own phone.

New shifts

A worker needs to know the moment a shift is added to their roster.

Changes

A time moves, a participant swaps days, a location changes.

Cancellations

A worker should never turn up to a shift that no longer exists.

Tomorrow's work

A reminder the day before cuts no-shows and late starts.

Late starts

The office needs to know quickly when nobody has clocked in.

Expiring documents

Workers need a nudge before a check or certificate runs out.

A roster only works if people know about it. Rostery tells workers about their shifts as soon as anything changes, reminds them before a shift starts, and alerts the office when someone hasn't clocked in. Most of it goes as a push notification to the Rostery app, with email as the fallback, and SMS reminders can go to participants and their families.

How NDIS shift notifications work in Rostery

When a shift is created, changed, cancelled or taken off a worker's roster, Rostery sends that worker a push notification, usually within a minute. A bulk edit becomes one summary instead of dozens of alerts, and only shifts from today onwards trigger a notification.

Reminders run on their own: a shift-tomorrow reminder each morning and a clock-in reminder just before the shift starts. If you switch it on, the office is alerted when a worker is late to clock in. Email goes out under your organisation's name and address, through your own mail server if you connect one.

How Rostery sends them

1

Shift changes, pushed

New, changed, cancelled and removed shifts reach the worker's phone, usually within a minute. Bulk edits are rolled into one summary, and the whole feature can be switched off for the organisation.

2

Reminders before work

A shift-tomorrow reminder each morning and a clock-in reminder just before the shift starts, by push. Workers without the app can get them by email instead.

3

Alerts for the office

When a worker hasn't clocked in a set number of minutes after the start (15 by default), administrators and office staff get a push and an email.

4

Expiring documents

Staff are emailed 30 days and 7 days before one of their documents expires.

5

Announcements

Send a push announcement to all workers, everyone, or selected people, from Settings, then Send a notification.

6

SMS for participants

The Reminders & reviews page texts a participant's primary contact 24 hours and 2 hours before a session, in your own wording.

Who gets what

Support workers

Push notifications in the Rostery app for shift changes, reminders, messages and announcements. Tapping one opens the shift or conversation.

Coordinators and office

Late clock-in and forgotten clock-out alerts, plus announcements and a one-tap push of everyone's upcoming shifts.

Participants and families

SMS reminders before each session, sent to the participant's primary contact.

Worth switching on in your first week

Several notifications stay off until you turn them on, so a new organisation doesn't send anything it didn't choose to.

  • Ask every worker to install the Rostery app and allow notifications
  • Email reminders, for workers who don't use the app
  • The missed clock-in alert, with the number of minutes that suits you
  • Document expiry emails at 30 and 7 days
  • Your own mail server, so email comes from your domain
  • SMS session reminders, with wording in your own voice

Set up notifications in four steps

  1. 1

    Get workers on the app

    Push notifications need the Rostery app on each worker's phone.

  2. 2

    Choose your reminders

    In Settings, then Notifications, switch on the reminders and alerts you want.

  3. 3

    Connect email

    Use your own mail server or Rostery's, and send a test email.

  4. 4

    Add SMS if you want it

    Turn on Reminders & reviews, connect SMS and send a test message.

See Notifications (Push, Email & SMS) on your own data

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Notifications (Push, Email & SMS): questions

No. Workers get push notifications in the Rostery app, with email as the fallback for reminders. SMS reminders go to participants' primary contacts.

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