Coordinating care means constant communication, but personal messaging apps mix work with private life and leave no proper record. Rostery's in-app messages keep that communication secure and inside the platform.
How it works
Workers and coordinators message each other directly in Rostery, so questions about shifts, participants and tasks are handled where the rest of the work happens. Keeping communication in-platform means it sits alongside the relevant context rather than scattered across phones.
Why it matters for NDIS providers
Using personal apps for care coordination creates privacy and professionalism risks and makes it hard to retain a record. Secure in-app messaging keeps communication appropriate and contained.
- Secure by default: conversations stay within the platform.
- Context together: messaging lives alongside shifts and participant information.
- Professional boundaries: work talk stays off workers' personal apps.
What's included
- Secure messaging. Workers and coordinators communicate inside Rostery, not on personal apps.
- Context in one place. Conversations sit alongside the shifts and participants they concern.
- Professional boundaries. Keeps work communication off staff personal messaging apps.
- Faster coordination. Reach the right person without leaving the platform.
- Better privacy. Sensitive care conversations stay within your secure system.
Who it's for
In-App Messages suits Australian NDIS, disability and aged-care providers of every size — from solo coordinators to multi-site organisations running multiple registered entities. Communication teams, support workers and managers all work from the same live data across the Rostery web dashboard and the carer mobile app, so nothing falls through the cracks between the office and the field.
Getting started
In-App Messages is included in your Rostery plan and works the moment your data is in — there's no separate module to buy or set up. Start a free trial to try it on your own workflows, and use Rostery's "Smart Switch" data migration to bring your existing clients, staff, shifts and notes across from your current software in minutes. Our team can walk you through your specific participant types, funding mix and rostering complexity in a quick demo.