Rostering runs on quick questions: can you take Thursday, is the gate code still the same, I'm running ten minutes late. When those conversations happen in personal chat apps, participant details end up on private phones and leave with the worker. Rostery messaging keeps them in the same system as the roster, under your organisation's account.
How NDIS staff messaging works in Rostery
Messages are one-to-one, on the web and in the Rostery app. Office staff and managers can message any active team member. A support worker's contact list shows the colleagues they share participants with, so the people they actually work alongside are easy to find.
New messages arrive as a push notification with the sender's name and the start of the message, and tapping it opens the conversation. In the app, your latest message shows Sending, Delivered or Read. Open conversations refresh every few seconds, and messages are included when you export your organisation's data.