What is Verification audit?

Who needs a verification audit

The NDIS Commission's initial scope of audit tells each applicant which audit applies, based on the registration groups or support classes they apply for. A verification audit applies when every support the provider will deliver is classed as lower risk and lower complexity.

If even one registration group needs a certification audit, the provider goes through certification for its registration.

How it works

1. Engage an NDIS Commission approved quality auditor.
2. Provide the required documentary evidence, as listed in the Commission's required documentation guide for the verification module.
3. The auditor completes a desktop review of that evidence. There is no onsite visit.
4. The auditor submits the audit report to the Commission within 14 days of finishing the audit.
5. The Commission decides the registration application.

What the auditor checks

The verification module covers four areas:

• Human resource management, including the qualifications and experience of the people delivering supports
• Risk management
• Complaints management and resolution
• Incident management

Have the documents current and consistent before you book the auditor, and check that every worker in a risk-assessed role holds a current screening clearance.

Changing your supports later

Registration is tied to the supports you were audited for. If you want to add supports or services during your registration period, you may need an out of cycle audit, and adding a higher-risk support moves you onto the certification pathway with its two-stage audit and mid-term audit.

The NDIS Commission can also require a condition audit at any time during registration.

How Rostery helps

Rostery keeps worker screening and qualification records with expiry tracking, and an incident register with deadlines, so the documents a verification auditor asks for are current and in one place.