What is Support coordination?
Also known as: Coordination of Supports
Support coordination is a funded NDIS support in which a coordinator helps a participant understand and use their plan: finding and connecting providers, negotiating service agreements, building the participant’s capacity to manage their own supports, and resolving problems when supports break down.
In RosteryNDIS support coordination softwareA caseload where the case note is the billing unit, with budgets, quotes and progress reports.It is funded under Capacity Building, not Core, and comes in three levels: Support Connection, Support Coordination, and Specialist Support Coordination for participants with complex or high-risk circumstances.
Coordinators bill in time increments against a budget that is usually tight, so accurate time capture against the right participant and the right support item is the whole commercial discipline of the role. Unbilled coordination time is the most common way a coordination business quietly loses money.
The three levels of support coordination
- Support connection: helps a participant understand their plan and connect with providers, community and mainstream services.
- Coordination of supports: puts in place a mix of supports that build the participant's capacity to maintain relationships, manage tasks, live more independently and be included in their community.
- Specialist support coordination: a higher level of support for participants with complex situations, delivered by appropriately qualified and experienced coordinators. It must be included in the plan before a provider can deliver it.
The Pricing Schedule 2026-27 lists hourly items for each level, plus a coordination of supports item for employment.
What a support coordinator does
- helps the participant understand and use their plan to meet their goals
- connects them with NDIS providers and with community and mainstream services
- builds their confidence and skills to coordinate their own supports
- sends the NDIA regular progress reports on whether the plan is meeting their needs.
Support coordination sits in the Capacity Building budget and is usually funded as a time-limited support.
Requests for service and registration
In the NDIA's new computer system, the participant names a preferred support coordination provider and the NDIA sends a request for service through the my NDIS provider portal. The provider has 4 days to accept or reject it before it goes to another provider. Accepting records the provider as one of the participant's 'my providers' and commits it to the NDIA's reporting requirements.
Registration is not mandatory for support coordinators, but only registered support coordinators can work with participants whose funding is Agency-managed.
Support coordination and recovery coaching
For participants with psychosocial disability, the NDIA may fund a psychosocial recovery coach instead. Because coordination is part of the recovery coach role, the NDIA will generally not fund both in the same plan.
How Rostery helps
Rostery includes a support coordination module, with case notes, goals and reports kept in the participant's record.
Questions people ask
What are the 3 levels of NDIS support coordination?
Level 1 is support connection, Level 2 is coordination of supports and Level 3 is specialist support coordination for participants with complex needs.
Do support coordinators need to be registered?
No, but unregistered support coordinators can only work with participants who self-manage or plan-manage. Registration is needed to work with Agency-managed participants.
Can you have a support coordinator and a recovery coach?
The NDIA will generally not fund both, because coordination is part of the recovery coach role. It may consider funding both in limited circumstances.
Is support coordination in every NDIS plan?
No. It is funded when the NDIA decides it is reasonable and necessary, and it is usually time-limited.
Checked against the official sources on 2 October 2026. Rules change: confirm the current position with the agency before you rely on it.
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