What Is a Reportable Incident?
The NDIS Quality and Safeguards Commission defines reportable incidents as serious events occurring in connection with NDIS support delivery. These include death, serious injury, abuse, neglect, and unauthorised restrictive practices.
Notification Timelines
Initial notification to the Commission must occur within 24 hours for the most serious incidents (death, serious injury). Full written reports are due within 5 business days. Penalties for late notification can reach $50,000 per incident for registered providers.
The Five Reportable Categories
- Death of a participant
- Serious injury of a participant
- Abuse or neglect of a participant
- Unlawful sexual or physical contact or assault
- Unauthorised use of a restrictive practice
Building Your Reportability Process
Every registered provider needs: a clear incident management procedure, a designated incident manager, a process for assessing reportability within 2 hours of notification, and templates for Commission notification letters.
How Rostery's AI Simplifies This
Rostery's incident module includes an AI reportability classifier that reviews the incident description at the time of logging and flags it as Reportable, Potentially Reportable, or Non-Reportable — with the specific Commission guideline referenced. The system calculates the 24-hour notification deadline automatically and generates a draft Commission notification letter for manager review and submission.